Job Description
SUMMARY
The server must provide friendly, efficient service of food and beverages desired by guests, and collect payment for such items if needed. This associate must provide positive guest service and demonstrate the Hilton core values at all times.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Guest Service
Maintains guest service as the driving philosophy of the operation
Personally demonstrates a commitment to guest service in responding promptly to guests’ needs
Committed to making every guest is satisfied
Meets or exceeds guest satisfaction measures
Ensures hotel standards and services contribute to the delivery of consistent guest service
Implements and practices guest service initiatives and performs to Gulph Creek Hotel Standards
Breakfast Attendant Operations
Complete all side-work and cleaning duties as described in the Standard Operating Procedures (SOPs).
Have full knowledge of entire food items served
Provide attentive service, focusing on guests’ needs.
Approach all encounters with guests and team members in a friendly, service-oriented manner.
Keep FOH and BOH Breakfast areas clean and organized
Bus all dishes and tables prior to end of shift.
All prep work for the next day is completed reflective of the occupancy.
Maintain regular attendance in compliance with Gulph Creek standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
Comply at all times with Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
Other duties may be assigned.
Guests must feel welcome, comfortable, and well attended to at all times.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE AND MATHEMATICAL SKILLS
Ability to read and speak English and comprehend simple instructions, short correspondence, and memos
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees
Ability to effectively communicate with employees, guests and supervisors for optimum operation of the property
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
PHYSICAL DEMANDS/ WORK ENVIRONMENT
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Individuals must be able to lift up to 30lbs.
Following proper lifting procedures.
Must be able to stand for 8-hour shifts.
Must be able to show leadership abilities.
Must have organizational skills and quick decision making
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