Job Description

Job Description

Job Description

BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. We have 62 locations throughout the borough providing a variety of programs that offer assistance in the areas of family, children and youth support, educational services, elder care, homelessness, mental health, and workforce development. We are an employer of choice for anyone interested in a meaningful career in the social services field.

BronxWorks provides permanent supportive housing with an array of social services to more than 400 formerly chronically unhoused individuals and families throughout the Bronx. We strive to break the cycle of homelessness with personalized, wraparound support, empowering individuals and families to rebuild their lives with stability, dignity, and hope.

BronxWorks is seeking one Case Manager to join a diverse and enthusiastic team at Cooper Gardens, a multi-building supportive housing program located in the Bronx, NY (walking distance from Arthur Avenue.) Cooper Gardens provides services and permanent housing to 95 formerly homeless households, consisting of both single individuals and families with children. The ideal candidate will understand the Housing First model and will work comprehensively with their caseload to work on various tasks that include, but are not limited to, conducting home visits, escorts in the field to various appointments, and completing all necessary documentation in a timely manner. Work schedule is Mon-Fri 9am-5pm or 8am-4pm. Staff are required to work one Saturday per month from 8am-4pm. All interested applicants must complete the application on our agency website at

Qualifications (education, professional certifications or licenses, experience, proficiencies)

•Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile and copier equipment

•Bachelor’s degree in social work or another related field of study

•One year of case management or relevant work experience preferred

•Engagement and detailed oriented skills are essential

•Proficiency in Microsoft Office suite and other standard business technology is required

•Strong oral and written communication, time management and organizational skills are necessary •Bilingual in Spanish is highly desirable

Essential Duties and Responsibilities

•Maintaining a caseload of 12-18 households (individuals and families) with chronic homelessness history •Monitor and document client progress towards Treatment plan goals

•Conduct regular case conferences with clients and service providers as needed

•Conduct monthly home visits for caseload and field work with clients when needed

•Assist with managing and directing all walk-in clients

•Maintain familiarity with agency and city resources available to clients

•Document progress notes for all encounters and services provided to clients

•Participate in regular meetings, trainings and weekly supervision with supervisor and other support staff •Perform additional duties as assigned

Program Specific Responsibilities

•Completing ongoing Treatment Plans and Assessments for caseload

•Coordinate and connect clients to a variety of medical, mental health and behavioral health physicians and services

•Assessing ongoing eligibility for various entitlements and resources for caseload

•Meeting monthly reporting requirements including timely documentation and engagement with full caseload

•Assisting clients with Representative Payee services including budgeting and financial education

•Assisting clients with Medication Monitoring on a daily, weekly, or as needed basis

•Become Soar certified within one month of hire

Skills/Abilities

•Strong writing and oral communication skills

•Strong presentation skills and ability to represent the agency at functions and meetings

•Ability to collect and analyze client demographics and outcome

•Excellent organizational and teambuilding skills

•Ability to use a computer for prolonged periods

•Ability to occasionally lift and/or move up to 10 pounds

•Ability to stand, walk, or sit for long periods of time

•Ability to climb five flights of stairs, if required to conduct home visits and/or fieldwork

•Ability to bend and retrieve objects and/or documents

•Ability to travel in the boroughs of New York City and its adjacent counties via public transportation •Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work

BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact hrbenefits@bronxworks.org

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