Customer Experience Coordinator Job at LaSalle Network, Schaumburg, IL

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  • LaSalle Network
  • Schaumburg, IL

Job Description

If you're looking for a remote role supporting a mission-driven IT certification leader, LaSalle Network is partnering with them to hire a CEC Associate. This CEC Associate will handle meaningful, technical inbound support for candidates pursuing industry-recognized credentials. You’ll troubleshoot, think critically and deliver a standout customer experience—far beyond password resets or scripted workflows. If you love helping people succeed and can thrive in a tech-savvy, fast-moving environment, this CEC Associate position could be your next big step.

What’s the job?
  • Provide inbound phone, email and web support to global IT candidates
  • Troubleshoot issues related to exams, credentials and account access
  • Log detailed interactions and resolutions in Salesforce
  • Consistently meet KPIs around accuracy, timeliness and customer satisfaction
  • Collaborate with teammates and share insights in a remote environment
  • Contribute ideas that drive efficiency and customer satisfaction
  • Support new processes and adapt to evolving systems
What’s needed?
  • Tech-savvy customer support or call center experience
  • Ability to multitask across calls, chats and cases in a high-volume queue
  • Proven diagnostic and problem-solving skills
  • Salesforce/Service Cloud experience highly preferred
  • Strong written and verbal communication skills
  • Ability to learn quickly and support moderately technical inquiries
  • Comfort working Monday–Friday within the provided shift windows

What’s in it for me?

  • Compensation ranging from $22 – $25/HR 
  • Access to Medical, Dental and Vision insurance
  • Fully remote role with a stable Monday–Friday schedule
  • Chance to support a respected global IT certification brand

. Apply now to grow your career in a collaborative, high-impact customer experience team!

Jessica McCourt
LaSalle Network

Job Tags

Remote job, Contract work, Temporary work, Monday to Friday, Shift work,

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