Job Description

Customer Service Representative Nights and Weekend

Job Title: Customer Service Representative

Reports to: Club Manager

Status: Full Time/Part Time/Non-Supervisor/Non-Exempt

Job Summary : Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Essential Duties And Responsibilities :

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks:
• Answer phone calls in a polite and friendly manner to assist with questions or concerns.
• Take info calls and tours.
• Assist in member check?ins, sign?ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Essential Behavior Requirements :

• Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (including coworkers and the public), empathizes (sees the situation from the customers perspective), and works together to solve the problem.
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
• Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.

Minimum Qualifications :

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Physical Demands :

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift up to 50 lbs less than 30% of the time.

Benefits :

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.

Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness.

JOIN THE CLUB. Enhancing peoples lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, theres plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life, youve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that youre making a difference on our Planet.

TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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