Job Description

About Magnum Bikes

Since 2010, Magnum Bikes has been at the forefront of the global e-bike industry. What began as a small startup has grown into a recognized brand known for innovation, thoughtful design, and commitment to quality. Our mission is to make sustainable transportation more accessible and enjoyable, helping people move through their world with ease and confidence.

We're passionate about combining smart technology with practical design to create e-bikes that deliver real value. Whether it's for commuting, adventure, or everyday use, Magnum Bikes offers a reliable and rewarding ride.

If you're interested in being part of a company that values innovation, sustainability, and professional growth, we encourage you to learn more and join our journey.

Duties and Responsibilities:
• Dealer and end-user support for technical support, warranty support, and procedural
communication.
• Inbound and outbound calls, chat support and email support; Answer customers'
questions, resolve problems and maintain customer satisfaction by providing
problem-solving resources.
• Ability to diagnose and troubleshoot technical issues accurately and communicate
the information in a timely and comprehensible manner.
• Continuously work with stakeholders and key employees in order to stay updated on
new products, services, and policies.
• Keep client information within our databases updated, accurate, and secure.
• Engage with clients in a friendly and professional manner while actively listening to
their concerns.
• Offer support and solutions to dealers and customers in accordance with the
company policies and procedures.
• Provide warranty support to customers/end consumers in conjunction and support of
the Product Team.
• Create and complete parts sales orders for clients via phone, email, chat, and
website.

Qualifications:
• Bike knowledge is strongly preferred.
• Proven experience in a customer-facing role, such as customer success, account
management, or customer support.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Ability to work independently and as part of a team.
• Knowledge of our industry and products/services (or the ability to learn quickly).
• Customer-centric mindset and a genuine desire to help customers succeed.
• Experience with CRM software Zendesk and customer success tools is a plus.

Equal Employment Opportunity (EEO) Compliance Statement:
Magnum Bikes is an equal opportunity employer. We are committed to providing an inclusive and diverse
workplace where all employees and applicants are treated with respect and consideration. We do not
discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin,
age, disability, veteran status, or any other characteristic protected by law.
We strive to create an environment that promotes equal employment opportunities and prohibits unlawful
discrimination or harassment of any kind. All employment decisions at Magnum Bikes, including
recruitment, hiring, promotion, and all other terms and conditions of employment, are based solely on
individual qualifications, job requirements, and business needs.

We encourage applications from candidates of all backgrounds and experiences to join our team and
contribute to our diverse and inclusive workplace. We are committed to providing reasonable
accommodations for qualified individuals with disabilities in our application process and during
employment, as required by applicable laws.

If you require accommodation or assistance to complete the application process or participate in an
interview, please contact hr@magnumbikes.com. We will work with you to ensure your needs are met.
By joining our team, you are aligning yourself with an organization that values and promotes diversity,
equality, and inclusion. Your unique perspectives and experiences are essential in helping us achieve our
mission and create a welcoming and supportive work environment for all.

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