Job Description

**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and company from the people up - committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** We are looking for an experienced Senior Manager of Internal Communications with a strong editorial focus to support our Acceleration and Growth Team. This team includes sales, customer success, and sales enablement and is responsible for maintaining and expanding customer relationships as well as driving profitable growth for the company. This is a key role dedicated to crafting clear, compelling communications that engage employees and align with the strategic vision of our Chief Revenue Officer (CRO) and AGT leadership team. Leading AGT-specific internal communications, this individual will be a creative thinker, an organized project manager, and excels in writing, editing, and managing content across all internal platforms. About AGT and the CRO The AGT organization plays a pivotal role in driving customer success, revenue growth, and sales enablement across the company. This role offers the opportunity to partner directly with the Chief Revenue Officer, a dynamic leader focused on empowering teams, achieving excellence, and fostering a culture of innovation and collaboration. **The Main Responsibilities** + Develop and Implement Communication Strategies: Create and execute internal communication plans tailored to the AGT organization, ensuring alignment with broader company goals, culture, and the CRO's vision. + Content Management: Write, edit, and distribute high-quality content, including emails, newsletters, success stories, sales updates, leadership messages, presentations, and talking points for the CRO. + Executive Communications: Partner closely with the CRO and team to develop strategic communication materials, ensuring clarity and consistency in messaging that inspires and engages the AGT team. + Quickly Learn and Embrace the CRO's Voice: Adapt to and effectively reflect the unique tone, style, and strategic priorities of the CRO in all communication deliverables. + Employee Engagement: Drive initiatives to foster a collaborative and motivated AGT workforce, using communication as a tool to highlight achievements, share updates, and reinforce organizational priorities. + Feedback Mechanisms: Establish and maintain effective channels for gathering employee feedback within AGT, using insights to enhance communication strategies and engagement efforts. + Event Management: Develop communication content to support AGT events, including annual sales kickoffs, sales all-hands meetings, and team-building activities. + Brand Consistency: Ensure all AGT communications align with the company's brand, values, and messaging standards. + Measurement and Reporting: Track and report the effectiveness of AGT communications using data and analytics, providing actionable recommendations for continuous improvement. **What We Look For in a Candidate** + Bachelor's degree in Communications, Journalism, Public Relations, or a related field. + 8-10 years of experience in internal communications, or a similar role, ideally focused on sales or customer success teams. + Exceptional writing, editing, and presentation skills with a proven ability to create impactful communications. + Experience working with senior leaders and managing executive-level communications. + Experience leading Sales communications. + Strong project management skills, with the ability to balance multiple priorities and meet deadlines in a fast-paced environment. + Excellent interpersonal and communication skills, capable of building relationships across teams and organizational levels. + Creative thinker with a solutions-oriented mindset and a passion for storytelling. + Proficiency in Microsoft Office Suite and familiarity with communication tools and platforms. + Preferred Skills + Experience with graphic design and video production to enhance communications. + Knowledge of digital communication tools, such as intranets, social media, and analytics platforms. + Familiarity with sales enablement, customer success processes, or revenue-focused communications. + Experience in change management communications within sales or customer success organizations. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $129,639 - $172,852 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $136,121 - $181,494 in these states: CO HI MI MN NC NH NV OR RI $142,603 - $190,137 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process. Learn more about Lumen's: Benefits ( Bonus Structure Requisition #: 338573 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page ( . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 06/14/2025

Job Tags

Temporary work, Work at office,

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