Managing Director of Customer Experience, Escalation and Recovery
About the Company
Popular airline & travel facilitator
Industry
Airlines/Aviation
Type
Public Company
Founded
1930
Employees
10,001+
Categories
Specialties
Business Classifications
About the Role
The Company is seeking a Managing Director of Customer Experience, Escalation, and Recovery to lead a team dedicated to handling high-profile customer complaints and ensuring a top-tier service recovery process. The successful candidate will be responsible for developing and implementing strategies to enhance customer satisfaction, protect the brand, and foster customer loyalty. This critical role demands a professional with a deep understanding of customer issue identification, process improvement, and a comprehensive approach to resolution, including claims adjudication, and handling escalations with relevant stakeholders. Applicants for the Managing Director position should have a minimum of 5-10 years' of experience in claims adjudication and investigations, particularly in high-stakes matters. The ideal candidate will have a background in a compliance department, in-house legal department, or a law firm with experience in litigation, labor/employment, compliance, crisis management, or similar practices. A unique combination of claims adjudication experience and cross-functional collaboration skills is essential to safeguard the company and create policies that ensure its success. The role requires exceptional writing and communication skills, both internal and external, as well as a strong desire for continuous learning, innovation, and a proactive approach to customer experience management.
Travel Percent
Less than 10%
Functions
...walmart lab s etc to name a few. We are continuously looking for entry-level software programmers, Java Full stack developers, Python/Java developers, Data analysts/ Data Scientists, Data Engineers, Machine Learning engineers for full time positions with clients. Who...
...technologists with preparing patient for radiology exam by positioning the patient for the procedure. Assist technologists with picture archiving and communication system (PACS) and electronic medical record (EMR) documentation on an as needed basis. Follow radiation...
...an interview! Employee Safety is our #1 priority. Constant cleaning and sanitization of high traffic areas are in place and we provide... ...Work Conditions/Hours: Hours will vary and may include early mornings, evenings, weekends and/or holidays All Chopt employees...
We are hiring Warehouse Workers / Package Handlers for our Desoto, TX location. Applying is quick and easy talk to a recruiter today and you could start within the week! Address: 802 East Centre Park Blvd, Desoto, TX 75115 Shifts: Saturday and Sunday, 4 PM until...
...Under the supervision of the Claims Manager, the Claims Adjuster is responsible for investigating, analyzing, and determining the extent of the company's liability for property and casualty claims involving loss or damage. The role involves gathering relevant information...