Job Description

Job Description

Patient Access Representative II

Location: Lebanon, NH

Employment Type: Full-time

Shift: flexible day and evening shifts

Salary: $18.00 - $19.50 per hour

Job Summary:

WSP is seeking a Patient Access Representative II in Lebanon, NH. This role supports departmental efficiency through scheduling, registration, patient pre- admission/admission, reception, and discharge functions. The Patient Access Rep II must accurately obtain patient demographic data and perform compliant patient liability collections before, during, and after the date of service.

Responsibilities:

• Greet customers and provide world-class customer service
• Complete full patient registration at date of service
• Adhere to financial and cash control policies and procedures
• Explain and secure hospital and patient legal forms (e.g., Advance Directives, Conditions of Service)
• Scan Protected Health Information and manage patient information packets/folders
• Educate patients on financial liabilities and employ compliant collection techniques
• Perform hospital cash reconciliation and secure payment entry following policies
• Verify insurance, benefits, coverage, and eligibility in line with CMS guidelines
• Complete assigned registration and financial clearance activities
• Obtain insurance authorizations for scheduled and unscheduled hospital services
• Secure inpatient visit notifications to payors
• Assist with scheduling and coordinating post-discharge care as needed

Requirements:

• High School Diploma or GED required
• Minimum 1 year customer service experience
• Preferred 1 year administrative experience in medical, health insurance, or related field
• Minimum typing speed of 35 WPM
• Working knowledge of PC, CRT, and printers
• Familiarity with hospital functions preferred
• Strong customer service skills and ability to work in a fast-paced environment
• Effective oral and written communication skills
• Medical Terminology course required
• Understanding of Third-Party Payor requirements preferred
• Ability to perform duties in at least two Patient Access service areas, including ED
• Skilled in professional negotiation for patient/guarantor collections
• Ability to build collaborative relationships internally and externally

Benefits:

• 401(k) and matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday, weekends as needed

Work Location: In person

About Wheeler Staffing Partners:

Wheeler Staffing Partners (WSP) specializes in contract, contract-to-hire, direct hire, contingency, and executive staffing. With over 20 years of experience, we deliver world-class service to connect the right candidates with the right career opportunities. WSP is committed to creating a diverse environment and is proud to be an equal opportunity employer.

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