Job Description

Job Description

Job Description

Position Overview

The Property Manager oversees the day-to-day operations, financial performance, and resident experience across one or more residential communities. This role ensures the property is well-maintained, fully leased, compliant with regulations, and delivering exceptional service. The ideal candidate is a strong leader with excellent communication skills, deep knowledge of residential housing operations, and a passion for creating welcoming, thriving communities.

Key Responsibilities

Operations Management

• Manage all daily operations of the residential properties, ensuring smooth, efficient workflows.
• Oversee maintenance personnel and activities, coordinate vendor services, and ensure timely completion of work orders.
• Conduct regular property inspections to maintain safety, cleanliness, and strong curb appeal.
• Enforce community policies and ensure compliance with local housing regulations and Fair Housing laws.

Financial & Administrative Management

• Oversee rent collection, delinquency management, and monthly financial reporting.
• Manage property budgets, control expenses, and identify cost-saving opportunities.
• Prepare and maintain accurate records, contracts, leases, and regulatory documentation.
• Support long-term planning and capital improvement strategies.

Leasing & Marketing

• Lead leasing efforts, including occupancy management, renewals, and market-rate optimization.
• Oversee advertising, online listings, signage, and community outreach to attract prospective residents.
• Ensure leasing teams follow consistent, professional procedures and deliver excellent customer service.
• Monitor market trends to remain competitive in pricing and amenities.

Resident Relations

• Foster a positive, responsive, resident-centric environment.
• Address resident concerns, complaints, and escalations professionally and promptly.
• Implement retention strategies to boost resident satisfaction and renewal rates.
• Coordinate or support resident engagement events and community-building initiatives using social media.
• Supervise, train, and support property staff, including leasing agents and maintenance teams.
• Promote a collaborative, high-service culture aligned with company values.

Qualifications

• 3+ years of property management experience in residential or multifamily housing. Rent Control experience a plus
• Strong knowledge of Fair Housing laws, leasing practices, and property operations.
• Excellent communication, leadership, and customer-service skills.
• Proficiency with property management software (e.g., Yardi, RealPage).
• Ability to manage budgets, interpret financial statements, and make data-driven decisions.
• Strong problem-solving, organizational, and multitasking abilities.
• Property management certification (e.g., CAM, CPM, ARM) is a plus.
• Experience managing multiple properties or large-scale communities.
• Background in maintenance coordination or capital project management is a plus.

• Full-time, onsite role with occasional evenings or weekends for emergencies or community needs.

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