Job Description

Job Description

This role is for an operator.

If you’re someone who sees funnels as math, scripts as levers, and people as systems that need clarity and accountability—not coddling—keep reading.

We are a high-performance Life & Health insurance agency running 10,000+ outbound calls per day with a team of ~40 appointment setters and fronters. Your job is simple to define and hard to execute:

👉 Increase throughput. Lower cost. Raise close rate.

What You Will Own (End-to-End)

You will have full authority over the front end of our revenue engine.

Funnel & Throughput Ownership

• Own the performance of the outbound funnel from first dial → appointment → show → close
• Continuously improve:
• Cost per call
• Cost per appointment
• Show rate
• Close rate
• Revenue per appointment
• Treat the funnel as a living system—diagnose, test, iterate, repeat

Appointment Setting & Fronting Team Leadership

• Directly oversee a team of ~40 virtual appointment setters and screeners
• Set expectations, track performance, and hold the line on standards
• Make hiring and firing decisions quickly and decisively
• Build training, onboarding, and performance improvement systems that scale

Scripts, Messaging & Conversion Optimization

• Rebuild, refine, and optimize fronting and appointment-setting scripts
• Use call recordings and data—not opinions—to drive decisions
• A/B test language, flow, objections, and transitions to maximize conversion
• Remove emotional decision-making from scripting and replace it with data

Calendar & Show Rate Optimization

• Own sales calendars inside GoHighLevel
• Optimize booking rules, spacing, and confirmations to maximize:
• Show rate
• Agent utilization
• Close rate
• Eliminate bottlenecks and wasted capacity

Tools You’ll Use

• GoHighLevel (CRM, calendars, workflows)
• EnrollHere Dialer & Call Recording
• Daily, weekly, and monthly performance dashboards you help define

Who This Role Is For

You’ll thrive here if you are:

• Numbers-obsessed (you trust data over feelings)
• High-energy, fast-moving, and decisive
• Comfortable managing large remote teams with clear standards
• Able to make unpopular decisions when the math demands it
• A true team player who collaborates with ownership, Sales, and Ops—but doesn’t need hand-holding

This role is not for someone who:

• Avoids conflict
• Needs consensus to act
• Prefers theory over execution
• Wants a cushy, low-pressure management role

Reporting Structure

• Reports directly to the Owner
• Works closely with the VP of Sales and Director of Operations
• Has autonomy to make changes without bureaucratic drag

Compensation & Growth

• $90,000–$98,000 base salary
• Performance-based incentives tied to funnel metrics, closing rates and lower cost per appointment & calls
• Clear upward mobility as the company scales (RevOps / Director-level growth potential)

Benefits:

-401k with 3% company match

-Company provided snacks, drinks & coffee

-Annual Incentive trip(s) if company hits targets

-Employer Sponsored Health Insurance through United Healthcare

If you want responsibility, authority, and the chance to build a world-class outbound engine at scale, this is your seat.

Apply only if you’re ready to own the numbers.

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